Refund policy
Returns & Refunds
Every ring is made to order and cut to your size, so please double-check your size before you order.
Resizing
Most rings that need adjusting need it right away, so that's what our coverage is built around.
- With Resize Coverage ($10, added at checkout): one free resize within 45 days of delivery. Send it back and we'll size it to fit.
- Without coverage: resizing is $40.
- Engraved rings cannot be resized. The engraving is cut to the original band and won't survive the process.
Return shipping to us is the customer's responsibility. We cover shipping back to you.
Returns
Unworn, non-engraved rings can be returned within 30 days of delivery for a full refund of the purchase price. Original shipping, expedited fees, and taxes are not refunded.
Rings that have been worn, engraved, resized, or made as fully custom pieces are final sale.
To start a return, email info@dreamwoodshop.com with your order number.
Custom and engraved rings
Engraved and fully custom rings are final sale. If a custom ring arrives defective or isn't what was ordered, we'll remake it at no charge. If you simply want something different, we can remake it at 40% off.
Order cancellations
Cancel within 2 days of ordering for a full refund. After that we've usually started cutting, so cancellations are handled case by case. Email info@dreamwoodshop.com.
Natural materials
Wood, stone, shell, and antler are natural. Grain, color, and pattern vary from piece to piece, so your ring won't be identical to the photo. That's not a defect — it's what handmade means. This isn't grounds for a return.
Shipping
Everything is made and shipped from Orem, Utah. In-stock rings ship in 1–3 business days; made-to-order rings ship in 7–10 days. Expedited options are available at checkout, though paying to expedite doesn't guarantee a date if materials or equipment cause a delay.
We aren't responsible for loss, theft, or damage in transit. Please make sure your shipping address is correct at checkout.
Payment
We accept major credit cards, PayPal, and Shop Pay. Refunds go back to the original payment method. If the original charge is more than 60 days old, we'll issue a check instead.
Client materials
If you send us your own materials, we'll handle them carefully and return any excess on request, though you'll cover return shipping if they're bulky. We can't be responsible for loss or damage to client materials in our possession or in transit.
Questions: info@dreamwoodshop.com